Shipping & Returns
Shipping Policy
Last updated: October 13, 2026
Shipping Destinations and Cost
ClickBox currently offers free standard shipping to United States addresses accepted at checkout. Prices are shown in U.S. dollars.
We work with third-party fulfillment partners. Products in the same order may be processed or delivered separately, and tracking information may be provided for each package when available.
Processing and Delivery Estimates
Processing time and transit time are separate. The applicable estimate is shown on the product page when supplier information has been confirmed. Many products are usually processed within 1–3 business days, although processing may take up to 5 business days during peak periods. Transit estimates begin after the order has shipped and vary by product, variant, destination, carrier, and fulfillment location.
All shipping and delivery dates are estimates, not guarantees. Delays may result from product availability, carrier operations, customs where applicable, weather, incorrect or incomplete address information, or seasonal demand.
We will use a reasonable basis for every shipping estimate we publish. If we learn that we cannot ship within the stated time—or within the period required by applicable law when no time is stated—we will provide a delay notice and the option to consent to the revised date or cancel for a prompt full refund of the unshipped merchandise, as required by law.
Tracking and Delays
When tracking is available, it will be sent to the email address used for the order or made available through order updates. Tracking information may take time to update after a shipping label is created.
If tracking has stopped updating or the estimated delivery window has passed, please contact us through our Contact page with your order number. We will investigate with the carrier and fulfillment partner.
Cancellations
To request a cancellation, contact us as soon as possible. A cancellation request is not guaranteed and is not complete until ClickBox confirms it in writing.
If the order can be canceled before it enters processing or ships, we will issue a full refund to the original payment method. Once an order is processing or has shipped, cancellation may no longer be available. Nothing in this section limits any cancellation right required by applicable law.
Return & Exchange Policy
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order promptly. If an item arrives damaged or defective, if you receive the wrong item, or if any item or part of your order is missing, contact us as soon as possible, preferably within 14 calendar days after delivery. This requested notice period does not limit any right that cannot be waived under applicable law.
Please include your order number, a description of the problem, and clear photos or video of the item, original packaging, and shipping label when relevant. Keep the item and packaging until we provide instructions.
After the issue is confirmed, we will provide an appropriate remedy, which may include a replacement or refund, depending on the circumstances and applicable law. A physical return may not be required.
Orders Not Received
If your order has not arrived after the estimated delivery window, contact us so we can investigate. If tracking shows “Delivered,” we may ask you to check with household members, neighbors, the local carrier, or postal office and to obtain written confirmation of non-delivery when available.
For a confirmed lost or undelivered order, we will provide an appropriate remedy, which may include a replacement or refund, depending on the circumstances and applicable law.
Change-of-Mind Requests
ClickBox does not offer an automatic physical return for change-of-mind purchases. You may contact us within 14 calendar days after delivery to request an individual review. Approval is determined case by case and is not guaranteed, except where a return, refund, or other remedy is required by applicable law.
Do not send any item unless ClickBox first provides written return authorization and instructions. If ClickBox exceptionally approves a physical return based solely on a change of mind, you are responsible for the cost of return shipping unless applicable law requires otherwise. Before you send the item, we will clearly state in writing the applicable return conditions, the correct return address or label, and your responsibility for return shipping.
Return Instructions
ClickBox does not operate a public return warehouse in the United States. Do not mail a product to the sender address shown on the package or directly to a supplier.
If a physical return is required and available, we will provide the correct address or return label in writing. Unauthorized returns may not be received and do not guarantee a refund.
In appropriate confirmed cases, we may approve a refund or replacement without requiring a physical return. This is determined case by case and is not guaranteed.
Refunds and Replacements
Approved refunds are issued to the original payment method. We will send confirmation after the refund is issued. The time for funds to appear depends on the bank or payment provider.
Any remedy ClickBox owes you under this policy or applicable law is handled by ClickBox and is not conditioned on whether a fulfillment partner or supplier reimburses us.
Nothing in this policy limits any consumer right that cannot be waived under applicable law.
Contact Us
For shipping, cancellation, return, replacement, or refund questions, contact ClickBox through our Contact page and include your order number:
https://www.clickbox-online.com/contact-8