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FAQ
Frequently asked questions
Shipping & Delivery
Returns & Order Issues
Processing and transit are separate. Many products are usually processed within 1–3 business days, although processing may take up to 5 business days during peak periods. Transit time varies by product, variant, destination, carrier, and fulfillment location. Check the product page for the current product-specific estimate when available. All dates are estimates, not guarantees.
When tracking is available, it will be sent to the email address used for your order or made available through order updates. Tracking may take time to update after the shipping label is created. If your tracking has stopped updating or the estimated delivery window has passed, contact us with your order number.
Contact us as soon as possible. A cancellation is not complete until ClickBox confirms it in writing. If the order can be canceled before it enters processing or ships, we will issue a full refund to the original payment method. Once processing or shipping has begun, cancellation may no longer be available. Any mandatory legal rights remain unaffected.
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